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TSM Fastback: การเก็บ log เพื่อนำมาวิเคราะห์ หรือส่งให้ทาง IBM Support

FastBack server log:

1. System Information Logs: You can locate this information by going to: ” Start Menu\All Programs\Accessories\System Tools\ System Information” or in the directory “c:\Program Files\Common Files\Microsoft Shared\MSInfo” as misinfo32.exe. Inside the System Information Tool go to “File-> Save”, and save as “System_Info.nfo”.

2. Application and Server Event Logs: Go to “Start -> Settings -> Control Panel -> Administrative Tools -> Event Viewer.” In the left window click on “Application”. From the drop-down menu go to “Actions -> Save Log File As” and name the text file “Application Event Log.evt”. Repeat this process for the System Event Log, naming the file “System Event Log.evt”.

3. FastBack Logs and Files Windows 2008: “C:\ProgramData\Tivoli\TSM\FastBack\server”
This folder contains error logs and configuration files for Fastback Server. Zip all files that are in this root directory (but do not include the other sub-directories) by highlighting the files, right clicking, and then selecting “Send To->.Compressed Folder”. 

FastBack client log:


1. System Information Logs: You can locate this information by going to: ” Start Menu\All Programs\Accessories\System Tools\ System Information” or in the directory “c:\Program Files\Common Files\Microsoft Shared\MSInfo” as misinfo32.exe. Inside the System Information Tool go to “File-> Save”, and save as “System_Info.nfo”.

2. Application and Server Event Logs: Go to “Start -> Settings -> Control Panel -> Administrative Tools -> Event Viewer.” In the left window click on “Application”. From the drop-down menu go to “Actions -> Save Log File As” and name the text file “Application Event Log.evt”. Repeat this process for the System Event Log, naming the file “System Event Log.evt”.

3. FastBack Logs and Files Windows (NOT windows 2008): “C:\Documents and Settings\All Users\Application Data\Tivoli\TSM\Fastback\Client”
This folder contains error logs and configuration files for Fastback Client. Zip all files that are in this root directory (but do not include the other sub-directories) by highlighting the files, right clicking, and then selecting “Send To->.Compressed Folder”. 


above steps are refer to technote :
https://www-304.ibm.com/support/docview.wss?uid=swg21314831

Last Updated on Friday, 01 July 2011 19:46